Complaints Policy and Procedure

Telford and Wrekin CVS expect all its employees and volunteers to deliver its information, advice and support services in a professional and courteous manner.


We take any complaint about the delivery of service seriously and will investigate it confidentially and fairly using the two stage procedure identified in our complaints policy and procedure document.

Click here to read our Complaints Policy and Procedure document in full.

Telford and Wrekin CVS, The Glebe Centre, Glebe Street, Wellington, Telford, TF1 1JP

A Company Limited by Guarantee Number 2436644

Registered Charity No. 702589

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